Bank
of America
PO Box 672050
Dallas, TX. 75267-2050
Claim ID: 250514G1B7F5
David Turner
On April 20, 2025 I ordered two tickets for Dead & Company May 9th
at the Sphere in Las Vegas. They were in
section 204, row 21, seats 1&2.
|
Subtotal |
$1,718.86
|
|
Tax |
$0.00
|
|
Total fees* |
$641.48
|
|
Vat |
$0.00
|
|
Discount |
$0.00
|
|
Order Total |
$2,360.34 |
The next day, April 21st I saw on a separate website - https://aviewfrommyseat.com/member/LaserGecko/venue/The+Sphere%2C+Vegas/?page=1 - that these tickets have a partially blocked view. This was very disturbing because the Sphere Dead & Company concert is famous for the show on the entire sphere, harking back to the Grateful Dead light shows in the early days.
On April 21st I called StubHub and talked
with a woman who’s name started with a Q? and sounded
like “cash”. She said not to worry, I
was covered by the StubHub FanProtect™
Guarantee.
She proceeded to walk me though what I finally came to realize was a listing to sell the tickets on StubHub. My guarantee was that I would not have to pay StubHub fees if I was able to sell?
My tickets were on sale for the same price. This is what the StubHub website looked like for my listing. Notice, despite the fact that I had not been given the opportunity to describe the view, the listing again says “Clear View”. This is a StubHub action, not me, nor the previous seller.
The concert was in 18 days. I had invited a old friend I hadn’t seen in 10 years. I couldn’t buy new tickets since I couldn’t know if my tickets would sell. On April 22nd I took them off sale and called StubHub and talked with Orlando.
I pointed out that it was not the seller but StubHub who
said it was a clear view. After several
emails StubHub said they would give be 25% credit if I would use the tickets. 
I went to the concert, and indeed there was an overhang that
blocked part of the view. On May 14th I asked where the credit voucher could be
found. Kevin wrote back and said that it
would appear on my next purchase. I went
online to see and looked at tickets for an event this weekend. There was no credit.
I went to the link provided in an email from StubHub for questions regarding the voucher and was informed that those agents made a mistake, and they are not giving me anything back.
To sum up the situation:
I decided to go to see Dead & Company at the Sphere. The Dead are renown for their light shows and I had heard that the Las Vegas Sphere was the best show ever, encompassing the entire sphere.
I purchased two tickets described as with a “Clear View” for $2,360.
The next day I found out at “aviewfrommyseat.com” that these seats did not have a “Clear View”. I called StubHub and was told not to worry I had “Fan Protect Guarantee”. I was instructed to take several steps which resulting in me putting my tickets up for sale.
The next day I took the tickets off sale and called again, wanting
my money back so I could purchase tickets with a “Clear View”.
After several more emails I noticed that Ticketron and StubHub had started listing these seats as obstructed view.
Of course, I would not have made the original purchase if they had been doing what they should have in the first place.
StubHub systematically strung me along, promising things the apparently never intended to deliver.
I would have settled for the 25% ($590) they offered, if they had honored their word. But they have been so misleading and untruthful and put me through so much anguish and made me jump through so many hoops just to try and make me go away. I can not pay them anything, since it would just teach them that they can abuse their customers and get away with it.
They offered me a discount if I would use the tickets. I did. They did not give me the discount. And this does not even mention the $641 in “fees” they snuck in at the very end (I didn’t even see them until the email confirmation). This StubHub practice appears to be the subject of several lawsuits. This is not an honest or straightforward company. I will
Dave
Turner
234 E Redwood Ave
Fort Bragg, CA. 95437